Agenda

DAY ONE: APPLYING GAMIFICATION STRATEGIES AND MOBILE LEARNING TOOLS TO INCREASE MULTIGENERATIONAL WORKFORCE ENGAGEMENT IN ENTERPRISE e-LEARNING PROGRAMS AND MAXIMIZE ROI

8:30 Chair's Opening Remarks

Chaired by: Sam Cahill, Foundry Lead, AT&T University

KEYNOTE 1: ADAPTING TO 21ST CENTURY CORPORATE LEARNING REQUIREMENTS  

8:40 Enabling Employee Skills Pivot And Driving Performance Through Personalized Competency And Role Based Social Knowledge Networks

  • Leveraging the intellectual capital of the business via social platforms to prepare the learner of tomorrow
  • Creating a context for success through developing personalized knowledge networks via communities of practice
  • Applying social gamification strategies as performance drivers within social platforms
  • Leveraging Social knowledge networks to move beyond "social learning"

Sam Cahill, Foundry Lead, AT&T University

9:10 Question & Answer Session

GAMIFICATION STRATEGIES
EXAMINING HOW FORTUNE 500 COMPANIES HAVE PRACTICALLY IMPLEMENTED GAMIFICATION STRATEGIES INTO THEIR e-LEARNING PROGRAMS IN WAYS THAT ALLOWED THEM TO ACHIEVE PREDEFINED BUSINESS OBJECTIVES

GAMIFICATION: PRACTICAL IMPLEMENTATION CASE STUDY

9:20 Providing A Real-Life Case Study On How A Fortune 500 Company Implemented A Gamification Strategy Into Its e-Learning Programs In A Way That Resulted In Tangible ROI

  • Providing a step-by-step guide on how gamification was implemented into a major organization's e-learning strategies, what obstacles were faced and how they were overcome
  • Explaining which problems gamification was used to solve and the extent to which it successfully solved them
  • Assessing the extent to which gamification has been shown to improve learning retention when applied to enterprise e-learning programs
  • Understanding how to utilize gamification in the most cost effective way to maximize your e-learning budget

Linda Jack, Director Of Learning, ADI Honeywell

9:50 Question & Answer Session

10:00 Morning Refreshments In Exhibition Networking Area

GETTING THE MOST OUT OF GAMIFICATION

10:30 Understanding How To Get The Details Of An e-Learning Gamification Strategy Right To Ensure It Cost-Effectively Delivers Results Across Your Business

  • Exploring how to best incentivize the use of gamification to maximize client engagement
  • Exploring how to best utilize games to create intrinsic rewards and motivation within your organization to drive loyalty
  • Differentiating between knowledge transfer and an added bonus when investing in gamification to sustain a more meaningful engagement with your clients
  • Understanding how to quickly respond to user feedback to improve upon your gamification implementation strategy

Chrystene Ennis, Learning & Development, Verizon Wireless


William Beegle, Innovation & Technology, Verizon Wireless

11:00 Question & Answer Session

IMPROVING MULTI-GENERATIONAL WORKFORCE ENGAGEMENT

11:10 Providing A Case Study On Successfully Integrating Mobile, Social, Gamification And Performance Support Strategies To Measurably Improve The Engagement Of A Multigenerational Workforce In Enterprise E-Learning Programs

  • Integrating mobile, social, gamification and self-learning journey tools to make it easier for learners to engage in a virtual environment across multiple platforms
  • Effectively utilizing partnerships and mobile, social and gamification platforms to cater to the needs of multigenerational workforces
  • Examining innovative ways of applying rapid reinforcement and guided learning journeys to maximize ROI 
  • Successfully adapting a content strategy to reach multiple learning groups within a multigenerational workforce


Leigh Bochicchio, Vice President, Global Learning, MasterCard

Maureen Doran-Houlihan, Vice President, Global Talent Development, MasterCard

11:50 Question & Answer Session

12:00 Networking Lunch In The Exhibition Showcase Area

MOBILE AND TABLET LEARNING
PROVIDING REAL-LIFE CASE STUDIES ON HOW LARGE ENTERPRISES HAVE APPLIED MOBILE AND TABLET LEARNING STRATEGIES IN WAYS THAT TANGIBLY IMPROVE ROI

MOBILE LEARNING STRATEGY AND IMPLEMENTATION 



1:00 Harnessing Advances In Neurosciences & Mobile, Social & Video Learning Solutions To Deliver A Flexible And Adaptable Learning Strategy Across A Large, Global Organization

  • Understanding how to leverage the use of the 70:20:10 learning and development model in a digital era to provide a flexible, scalable and adaptable learning strategy
  • Integrating the advances in neurosciences and mobile, social and video learning solutions to achieve more efficient and effective learning solution delivery
  • Addressing how to engage and address internal businesses in becoming advocates for change to increase the engagement of a multigenerational workforce in e-learning programs
  • Understanding how to define future learning technology architecture to provide a personalized learning modality to the learner

William Epstein, Director Of Applied Learning Technologies & Innovation, The Boeing Company

1:30 Question & Answer Session

1:40 Explaining How To Efficiently And Cost-Effectively Implement A Mobile Learning Strategy To Increase Interactivity & Multigenerational Workforce Engagement In Enterprise e-Learning Programs

  • Establishing how mobile learning integrates into a holistic e-learning strategy to extract the maximum value from its deployment within your organization
  • Overcoming the technical and practical limitations of mobile strategies to get the most out of your mobile learning investment
  • Examining solutions to overcome device compatibility issues to enable ease of use and development for mobile learning
  • Understanding how to secure buy-in from your organization to realize the potential of mobile learning adoption

Geoff Stead, Mobile Director, Qualcomm

2:10 Question & Answer Session

2:20 Afternoon Refreshments In Exhibition Showcase Area

TABLET LEARNING


2:50 Examining Strategies For Tailoring Enterprise e-Learning Programs To Maximally Harness The Increased Functionality That Tablets Offer And Deliver A More Dynamic And Personal Experience To Your Workforce

  • Capitalizing on features for location (GPS) services, increased sensitivity to gestures and object sizing to improve enterprise e-learning programs
  • Leveraging unique tablet features such as dual screen capability to utilize screen capacity for performance support in e-learning
  • Translating content into bite-sized chunks that are going to be meaningful in a tablet environment to enhance learners' experiences with your training content
  • Examining new approaches to developing mobile and tablet learning content across a shared platform to foster continuity across all platforms

Jamaal Phillips, Senior Manager, Learning & Development, Praxair

3:20 Question & Answer Session

TAILORING ENTERPRISE e-LEARNING PROGRAMS TO MILLENIALS AND MULTIGENERATIONAL WORKFORCES
EXAMINING SOLUTIONS FOR MAKING ENTERPRISE e-LEARNING PROGRAMS FRESHER, MORE INTERACTIVE AND MORE ENGAGING FOR YOUNGER WORKFORCES WITHOUT ALIENATING OLDER GENERATIONS

TARGETING MILLENNIALS

3:30 Understanding How To Redefine e-Learning To Efficiently Develop Technical, Business & Communications Skills In Millennials Through Experience-Driven Electronic-Based Learning

  • Examining the components of experience driven e-learning including serious games, facilitated simulations, guided-discovery learning, on-line video and self-paced learning to increase millennial engagement in learning programs
  • Understanding how to programmatically offer and manage experience-driven e-learning without breaking your budget to increase your learning budget ROI
  • Assessing how to manage millennial performance and their managers' engagement through an open-source technology to enhance their performance
  • Gaining insight into measuring learning impact through experience-driven projects, gamification and assessments to demonstrate the value of these programs on your business

Kate Day, Vice President, Workforce Enablement, Global Technology & Operations, MetLife

4:00 Question & Answer Session

4:10 Chair's Closing Remarks

4:20 - 5:20 Networking Drinks In Exhibition Showcase Area

DAY TWO: DEVELOPING A COMPREHENSIVE SOCIAL LEARNING STRATEGY AND OPTIMIZING ON-DEMAND LEARNING, LIVE REMOTE LEARNING AND ONLINE PERFORMANCE SUPPORT FOR MASS-SCALE ENTERPRISE e-LEARNING PROGRAMS

8:30 Chair's Opening Remarks

Chaired by: Sam Cahill, Foundry Lead, AT&T University

SOCIAL LEARNING
APPLYING SOCIAL LEARNING TO PROVIDE MORE ORGANIC, INTERACTIVE ENTERPRISE e-LEARNING PROGRAMS THAT ARE MORE ENGAGING FOR DIVERSE WORKFORCES

SOCIAL LEARNING: CASE STUDY

8:40 Providing A Real-Life Example Of How A Social Dimension Has Been Added To Enterprise Learning Programs To Provide A More Organic, Interactive Experience

  • Applying social learning strategies to deliver a more organic experience for a multigenerational workforce
  • Mimicking the frameworks used by successful social networks such as Facebook in your learning programs to create an organic, social, engaging experience
  • Going beyond the employee engagement factor to determine how social learning programs can practically impact performance and expedite participants' learning
  • Identifying ways to use social learning and collaboration to supplement learning programs to create a "virtual classroom" learning experience

Lisa O'Donnell, Vice President, Global Learning Services, Marriott International

9:10 Question & Answer Session

VIDEO LEARNING, ON-DEMAND LEARNING AND PERFORMANCE SUPPORT
OPTIMIZING ON-DEMAND, PERFORMANCE SUPPORT AND LIVE REMOTE LEARNING FOR MASS-SCALE ENTERPRISE e-LEARNING PROGRAMS

REDUCING SCRAP LEARNING

9:20 Rethinking Learning Design and Delivery To Effectively Reduce "Scrap Learning" Utilizing Virtual Learning Environments

  • Exploring the idea of "scrap learning" and the impact of poor learning design to transform your learning objectives and outcomes
  • Identifying the key characteristics of a Virtual Learning Environment (VLE) within a corporate setting to realign your strategic objectives
  • Understanding how the design of a course/learning material changes when delivered via a VLE to more effectively engage learners 
  • Integrating live synchronous and asynchronous elements to more effectively utilize virtual learning environments

Mark Veary, Manager - Technical Learning Solutions & Design, Chevron

9:50 Question & Answer Session

ASYNCHRONOUS BLENDED LEARNING

10:00 Understanding How Optimize The Change Management Aspect Of Your Organization's Journey To A Self Study Asynchronous Blended Learning Environment To Maximize The Value Of Your Learning Program 

  • Breaking down training into smaller chunks that can be used from a learning point of view as a reference to help learners apply things at work
  • Embracing the asynchronous model to put the resources that learners need right at their fingertips in whatever format that is 
  • Enabling learners to get training whenever and wherever they need it to secure their buy-in to your content without having to wait for a class
  • Determining the measurement analytics for measuring onboarding, job satisfaction and customer satisfaction before and after project implementation to prove the value of the initiative

Jennifer Embery, Vice President & Learning & Development Manager, Wells Fargo

10:30 Question & Answer Session

10:40 Morning Refreshments In Exhibition Showcase Area

PERFORMANCE SUPPORT

11:10 Integrating The Latest e-Learning Tools Into A Successful Performance Support Model In Your Organization That Will Have A Tangible Impact On Employee Performance

  • Addressing how to make the relevant e-learning content available as needed and motivate the learner to seek it out as needed to increase their knowledge retention and enhance their performance
  • Integrating links to videos and job-related resources with your content management system to deliver a holistic performance support model 
  • Making it easier for learners to access previously viewed content as a quick reference to support their performance 
  • Exploring how to integrate your back-end data to simultaneously leverage e-learning and performance support to increase organizational effectiveness

Steve Goebbert, Group Manager, Strategic Learning Technology, Walgreens

11:40 Question & Answer Session

LIVE REMOTE LEARNING

11:50 Brainstorming Ideas On How Large Enterprises Can Improve Audience Participation And Interaction In Live Remote Learning Programs

  • Providing insight into designing a live remote learning strategy which improves audience ability and learning retention
  • Identifying tools for enabling better monitoring of audience participation during live remote learning sessions
  • Evaluating the capabilities of different platforms for delivering live remote learning to determine which provides the best solution for large enterprises
  • Ensuring that students are online and active in the on-line discussion to help them retain the learning and interest in the subject matter

Craig Bowman, Senior Manager, Learning & Development, T-Mobile

Tim Collins, CS Virtual Leadership Development Trainer, T-Mobile

12:20 Question & Answer Session

12:30 Networking Lunch In Exhibition Showcase Area

NEXT GENERATION e-LEARNING TECHNOLOGIES
EVALUATING THE LATEST CUTTING-EDGE E-LEARNING TECHNOLOGIES TO DISCOVER THE TOOLS THAT WILL DELIVER THE NEXT STEP-CHANGE IN ROI FOR ENTERPRISE e-LEARNING PROGRAMS

NEXT-GENERATION TECHNOLOGY

1:30 Surveying The Next-Generation Of Cutting-Edge Technologies Emerging In The Enterprise e-Learning Sector To Determine Which Will Have The Biggest Impact On Workforce Engagement And Organizational Performance

  • Evaluating the prospects of using cloud platforms that remove the need for LMSs
  • Developing innovative ideas on how enterprises can take advantage of the MOOC movement that is sweeping the academic world
  • Providing a vision for what the next-generation of technologies that will disrupt what enterprise e-learning may look like

Krishna Gathwal, Learning Technology Manager, IBM

2:00 Question & Answer Session

DATA ANALYSIS

2:10 Integrating Large Scale e-Learning Analysis, Prediction & Planning With Machine Learning and Business Intelligence To Better Meet The Needs Of A Diverse Workforce

  • Identifying the institutional, program, and course datasets that will offer meaningful insights when analyzed using comprehensive models
  • Applying powerful low-cost machine learning models for analytics and prediction to better tailor an e-learning program to learner needs and overall business objectives 
  • Viewing and querying data and results using dashboards designed by role to enhance performance support across a large organization
  • Extending program data tools to pinpoint which learning options are most effective

Cathy Cavanaugh PhD, Director Of Teaching & Learning Worldwide, Microsoft Corporation

2:40 Question & Answer Session

2:50 Afternoon Refreshments In Exhibition Showcase Area

DEVELOPING IN-HOUSE PRODUCTS

3:20 Examining The Pros & Cons Of Developing In-House Learning Solutions To Minimize Costs & Maximise Business Performance And Workforce Engagement

  • Understanding when and how to develop in-house products to gain more control and flexibility over the in-house digital learning development process
  • Learning how to evaluate the success of your products to foster greater adoption with learners across your organization 
  • Assessing how to keep up with learner needs and demand to continuously deliver knowledge transfer within your business
  • Addressing the challenges of sustaining in-house development innovation with limited resources to maximize your talent and drive business improvement

Riaz Uddin, Associate Director - Learning Technologies & Content Systems, Verizon Wireless
Andrew Bishop, Manager - Learning Content Technology, Verizon Wireless

3:50 Question & Answer Session

BLENDED LEARNING
STRIKING THE RIGHT BALANCE BETWEEN MOBILE, SOCIAL AND VIDEO-BASED e-LEARNING PROGRAMS AND FACE-TO-FACE TRAINING TO DEVELOP SUCCESSFUL NEXT-GENERATION BLENDED LEARNING STRATEGIES

BLENDED LEARNING

4:00 Combining Gamification And Mobile, Social, And Video Learning Strategies With Traditional Training Modalities To Deliver A Successful Blended Learning Approach That Maximally Engages All Generations Within Your Workforce

  • Combining the personal nature of classroom learning with asynchronous elements to foster autonomous learner knowledge retention while still maintaining the social connection with cohorts and instructors
  • Maintaining simplicity when utilizing a blended approach to engage learners and avoid critical development pathways being outdated at the time of roll out
  • Understanding when and how to utilize a blended modality approach to revamp a struggling instructor-led course in a cost-efficient way to reach a broader audience
  • Understanding what can be delivered remotely versus what must be given in person to optimize your global training budget as part of a blended learning approach

Tamara Patrick, Sr. Director, Whirlpool University, Whirlpool Corporation

4:30 Question & Answer Session

4:40 Chair's Closing Remarks

4:50 End Of Congress

Panel

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